Hope Village Namibia Terms and Conditions

Acceptance of Terms

By using the Hope Village Namibia website and/or making donations through the site, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use the website, or make any donations.


Donations and Receipts

When you place an online donation with Hope Village Namibia, you will receive an email confirming receipt of your donation and its details. This email serves as an acknowledgment of your offer to donate.
Your donation becomes a binding contract when we deliver a Final Receipt to you.


Description of Items

We make every effort to ensure that all details, descriptions, and prices of donation items on our website are accurate. However, we reserve the right to refuse donations where item information has been mis-published, including prices and promotions.


Changes to Terms and Conditions

Hope Village Namibia reserves the right to modify these Terms and Conditions at any time. Your continued use of the website after changes are posted constitutes your acceptance of the modified agreement.


Use of the Website

You agree to use the Hope Village Namibia website for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit the use and enjoyment of the site by any third party.



The website and the information provided are offered “as is” without any representations or warranties. Hope Village Namibia disclaims all warranties, express or implied, regarding the accuracy and functionality of the materials.


Cancellation and Refunds

Under charity law, charities are generally not permitted to refund donations, except in specific circumstances.
A 14-day refund policy is offered, commencing from the date of the donation, for situations where an error or oversight warrants a refund.
All refunds will be made using the original form of payment.
Cash donations are not refundable. A return of the original receipt is required for qualification.

For cancelling direct debits or recurring payments, please submit a request.


Security and Privacy

When processing your donation, you grant Hope Village Namibia permission to use your personal data for the purpose of processing your donation. Please refer to our Privacy Policy for further information on privacy and security.


Copyright Restrictions

Commercial use or publication of any content displayed on the website is strictly prohibited without prior authorization from Hope Village Namibia.


Events Beyond Our Control

Hope Village Namibia is not responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control.


Governing Law and Jurisdiction

These conditions are governed by the laws of The Republic of Namibia. Both you and Hope Village Namibia submit to the exclusive jurisdiction of the Namibian courts.


How to Make a Complaint

If you have concerns about how we have processed your personal data or privacy, please contact our donor care team at:
Email: admin@hopevillagenamibia.org



Hope Village Namibia has not reviewed all the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hope Village Namibia of the site. Use of any such linked website is at the user’s own risk.


Accuracy of Materials

The materials appearing on Hope Village Namibia’s website could include technical, typographical, or photographic errors. Hope Village Namibia does not warrant that any of the materials on its website are accurate, complete, or current. Hope Village Namibia may make changes to the materials contained on its website at any time without notice. However, Hope Village Namibia does not make any commitment to update the materials.



If you do not fully accept these Terms and Conditions, you must immediately cease using the website. 


 Changes to Terms and Conditions

Please check these Terms and Conditions periodically to stay informed of any updates or modifications.

Hope Village Namibia is a registered Charitable Trust (T347/05) with the Ministry of Finance and as a Welfare Organization (WO270) at the Ministry of Gender Equality and Child Welfare in The Republic of Namibia. Registered Office: Hope Village Namibia, Erf 2369, Lucia Street, Goreangab, Windhoek, Namibia.